Front Desk Agent

About the role

We are seeking a dynamic and self‑motivated Front Desk Agent to join our hotel team. In this position you will be the first point of contact for guests, delivering personalized service from arrival through departure and helping create memorable stays.

Key responsibilities

• Greet guests by name, escort them to their rooms and ensure a warm welcome.
• Provide accurate information about hotel facilities, local attractions, promotions and events.
• Maintain up‑to‑date knowledge of room rates, occupancy levels and hotel policies.
• Process check‑ins, check‑outs and incidental charges using the Front Office computer system.
• Handle guest inquiries, requests and complaints with professionalism and confidentiality.
• Collaborate with housekeeping and other departments to ensure smooth operations.

Required profile

• Degree in hospitality or related field preferred.
• Previous experience in a hotel front office or reception role.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural environment.

Required skills

• Proficiency with hotel property management systems, preferably Opera.
• Computer literacy and ability to learn new software quickly.