Front Desk Agent

About the role

We are looking for a professional and friendly Front Desk Agent to be the first point of contact at our hotel in Baghdad, Iraq. You will create a welcoming atmosphere for guests, clients and employees while ensuring smooth daily operations.

Key responsibilities

• Greet and welcome visitors with warmth and professionalism, directing them to the appropriate departments.
• Answer, screen and manage incoming phone calls, emails and other communications.
• Schedule appointments and maintain calendars for executives and meeting rooms.
• Perform administrative tasks such as data entry, filing, document preparation and record management.
• Coordinate with various departments to facilitate smooth office operations and information flow.
• Manage incoming and outgoing mail, packages and deliveries.
• Maintain a clean, organized and welcoming reception area that reflects professional standards.
• Monitor visitor access and ensure security protocols are consistently followed.
• Assist with basic office maintenance, supply inventory management and restocking.
• Support other administrative staff and resolve basic inquiries with empathy.

Required profile

• Excellent verbal and written communication skills in Arabic and English.
• Strong multitasking, time‑management and organizational abilities.
• Customer‑service orientation with a friendly, professional and empathetic demeanor.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Professional appearance and strong phone etiquette.
• Basic problem‑solving skills and resilience in handling challenging situations.
• Adaptability and willingness to learn new skills and technologies.

Required skills