Direct Sales Customer Service Representative

About the role

Zain Iraq is recruiting Customer Service Representatives for its direct sales operations in Najaf. The role handles day-to-day customer requests and complaints efficiently and on time while keeping customer satisfaction high, and involves direct interaction with current and potential customers at Zain IQ outlets about sales or product and service information.

Key responsibilities

• Understand direct sales strategy and plans and help achieve objectives and targets.
• Implement direct sales policies and procedures.
• Handle customer e-mails and follow up on requests and complaints until their needs are met.
• Coordinate with billing and collection control to reactivate accounts and update account status so customer information stays up to date.
• Work with retention and complaints teams via CRM to resolve complaints and identify improvement opportunities.
• Solve issues around offers, new products and other problems to ensure timely resolution.
• Submit daily reports to the direct supervisor describing interventions and activities, and keep records of feedback, customer transactions and interactions.

Required profile

• Bachelor's degree in a business administration-related field or equivalent.
• Up to 2 years of experience in a related field.

Required skills

• Oral and written communication
• Customer service and relationship building
• Information seeking and managing information
• Application of technology and IT user support
• Sales management

To apply, candidates submit a resume/CV and proof of highest education qualification through the Zain careers application.