Direct Sales Customer Service Representative

About the role

Zain Iraq is recruiting a Direct Sales Customer Service Representative for its outlets in Kut. The role handles day-to-day customer requests and complaints efficiently and on time while keeping customer satisfaction high, and interacts directly with current and potential customers in Zain IQ outlets about sales and product or service information.

Key responsibilities

• Understand Direct Sales strategy and plans and help achieve objectives and targets.
• Implement Direct Sales policies and procedures.
• Handle customer e-mails and follow up on requests and complaints until their needs are met.
• Coordinate with billing and collection control to reactivate accounts and update account status so customer information stays up to date.
• Work with retention and complaints teams via CRM to resolve complaints and improve customer satisfaction.
• Solve issues around offers, new products and other problems to ensure timely resolution.
• Submit daily reports to the direct supervisor describing interventions and activities, and keep records of feedback, customer transactions and interactions.

Required profile

• Bachelor's degree in a business administration-related field or equivalent.
• Up to 2 years of experience in a related field.

Required skills

• Customer service and relationship building
• Oral and written communication
• Information management and technology application
• IT user support and sales management

To apply, candidates submit a resume/CV and proof of highest education qualification through the Zain careers application.