Customer Service Representative - Karbala Branch

About the role

Provide high-quality banking services to individual customers by handling inquiries, accurately processing transactions, and supporting the overall customer experience. The role focuses on delivering excellent service within the Karbala branch of the bank.

Key responsibilities

• Welcome customers and provide required support within the branch.
• Respond to customer inquiries and give accurate information about banking products and services.
• Execute daily banking transactions such as account opening, data updates, and card issuance.
• Follow up on customer requests and ensure timely completion.
• Assist in promoting and selling banking products to individual customers.
• Handle customer complaints, provide appropriate solutions, or refer them to the concerned departments.
• Comply with applicable policies, procedures, and regulatory requirements.
• Prepare periodic reports on customer service levels and customer satisfaction.

Required profile

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 1-3 years of relevant experience in the banking sector or a similar role.