Customer Relationship Management Specialist

About the role

The Customer Relationship Management Specialist will manage and optimise CRM systems to support sales and service activities at MIA Motors in Baghdad. The role focuses on maintaining accurate customer data, tracking interactions and providing actionable insights to the sales team.

Key responsibilities

• Support the sales team with customer insights and lead management.
• Monitor customer satisfaction, identify retention and upselling opportunities, and ensure timely follow‑up on inquiries.
• Coordinate with internal teams to resolve customer issues and implement CRM‑related process improvements.
• Generate reports and assist in small projects aimed at enhancing the overall customer experience.

Required profile

• Strong analytical skills for data interpretation and trend identification.
• Effective communication skills for engaging with customers and internal teams.
• Experience with CRM platforms and managing customer data.
• Sales‑related experience to support lead management and retention initiatives.
• Project‑management ability to coordinate CRM tasks and improvements.

Required skills

• CRM platforms
• MS Office tools