Customer Insights & Data Analyst

About the role

As our Customer Insights & Data Analyst, you will translate raw data into business strategy, analyzing customer behavior across CRM, core banking, and digital channels to uncover segments, predict churn, and identify cross‑sell opportunities.

Key responsibilities

• Mine customer data to identify patterns in acquisition, activation, retention, and lifetime value across retail and corporate segments.
• Develop and manage real‑time dashboards and reports for leadership, marketing, and product teams using Power BI, Excel, or equivalent tools.
• Validate and refine the bank’s customer segmentation model and support targeted marketing and product strategies.
• Collaborate with MIS and IT to ensure data quality, accessibility, and system integration.
• Produce monthly customer behavior reports highlighting trends, anomalies, and opportunities for the CMO, Head of Research, and product owners.
• Support strategic planning with quantitative evidence, including campaign ROI analysis and product performance deep‑dives.

Required profile

• 3–5 years of experience in data analytics, business intelligence, or customer insights, preferably in banking, fintech, or financial services.
• Fluency in Arabic, English, and Kurdish.
• Detail‑oriented, curious mindset with a passion for uncovering stories behind the numbers.

Required skills

• Strong proficiency in Excel; experience with SQL, Power BI, Tableau, or similar tools.
• Solid understanding of statistical analysis, customer segmentation, and predictive modeling concepts.
• Ability to translate complex data into clear, compelling narratives for non‑technical stakeholders.