Customer Care Officer – Kurdish Speaker (Erbil)
ZainCash · Erbil
Job description
About the role
Join ZainCash, a leading mobile wallet provider in Iraq, as a Customer Care Officer. You will be the first point of contact for Kurdish‑speaking customers, handling inquiries across multiple channels and ensuring a smooth, satisfying experience.
Key responsibilities
- Respond to customer inquiries via phone, email, live chat, social media and other communication channels.
- Escalate unresolved or complex issues to the appropriate department and follow up until they are resolved.
- Maintain accurate records of interactions, transactions and complaints.
- Contribute to team performance targets, customer‑satisfaction goals and operational KPIs.
- Adhere to quality standards and service‑level agreements for response times, resolution times and satisfaction metrics.
Required profile
- Bachelor’s degree in Business Administration or a related field.
- Fluency in Kurdish (spoken, reading and writing) and Arabic; basic English knowledge.
- At least 1 year of experience in customer service or a similar role.
- Willingness to work on a shift rotation schedule.
Required skills
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Published 1 month ago
Expires 2 weeks from now
70 views · 0 interested
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ZainCash
Erbil