This job is no longer available
This job expired on 03/09/2026. It no longer accepts applications.
Customer Care Officer
ZainCash · Bagdad
Job description
About the role
The Customer Care Officer will be the primary point of contact for ZainCash Iraq’s users, delivering assistance across multiple channels and ensuring a seamless experience with our mobile wallet services.
Key responsibilities
- Respond to customer inquiries and requests via phone, email, live chat, social media and other communication platforms.
- Escalate unresolved or complex issues to the appropriate department and monitor progress until resolution.
- Maintain accurate records of all interactions, transactions and complaints in the company’s systems.
- Support team performance targets, customer satisfaction goals and operational KPIs.
- Adhere to quality standards and service level agreements for response times, resolution times and overall customer satisfaction.
Required profile
- Bachelor’s degree in Business Administration or a related field.
- Fluency in Kurdish and Arabic; basic proficiency in English.
- Ability to work rotating shifts.
- Minimum of 1 year experience in customer service or a similar role.
Required skills
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ZainCash
Bagdad