Cargo Freighter Operations Officer

About the role

We are looking for a Cargo Freighter Operations Officer to join our Cargo Operations team in Erbil, Kurdistan Region, Iraq. The role involves supervising the freighter operations team and ensuring smooth cargo operational functions related to freighter flights.

Key responsibilities

• Supervise the freighter operations team and guarantee smooth cargo operations across the region.
• Ensure all Unit Load Devices (ULDs) are built safely and comply with QR standards and IATA regulations.
• Oversee pallet handling on all freighter flights and enforce proper procedures.
• Coordinate with Sales, Ground Handling Agents (GHAs), and internal departments to prioritize bookings, manage special cargo, and send pre‑alerts.
• Maximise commercial flight load while avoiding unnecessary mix loading to the hub.
• Resolve operational issues before departure to the hub and maintain on‑time performance.
• Implement and monitor SOPs and Service Level Agreements (SLAs) with GHAs.
• Minimise discrepancies and non‑conformances to reduce claims, penalties, and carrier liability.
• Ensure compliance with safety, security, quality, and environmental policies.

Required profile

• Experience supervising cargo or freighter operations teams.
• Strong knowledge of IATA regulations and local aviation authority requirements.
• Ability to coordinate effectively with GHAs, ground staff, and internal departments.
• Understanding of cargo loading optimisation and commercial prioritisation.
• Commitment to safety, security, quality and environmental standards.

Required skills

• Knowledge of IATA cargo regulations.
• Familiarity with Unit Load Device (ULD) handling and standards.
• Experience implementing SOPs and SLAs in an airport environment.