Kurdish Speaking Social Media Support Agent

About the role

Baly, Iraq’s leading super‑app for rides and food delivery, is seeking a Kurdish‑speaking Social Media Support Agent. You will be the first point of contact for Kurdish‑speaking users on Baly’s social media channels, helping them with inquiries, issues, and feedback while ensuring a smooth and friendly experience.

Key responsibilities

• Monitor and respond to inbound messages across Baly’s social media platforms.
• Assist customers with questions about products, services, promotions, and campaigns.
• Escalate technical or operational issues to the appropriate internal teams and follow up until resolution.
• Track recurring issues, share insights with stakeholders, and help improve service quality.
• Support campaign‑related communication and monitor customer sentiment.
• Collaborate with Customer Support, Operations, Marketing, and other departments to resolve user problems.

Required profile

• 1–3 years of experience in customer service, social media support, community management, or a related role.
• Native or near‑native fluency in Sorani Kurdish.
• Strong written and verbal communication skills in Arabic.
• Ability to handle multiple conversations and tasks simultaneously.

Required skills

• Familiarity with major social media platforms (e.g., Facebook, Instagram, Twitter).
• Experience using digital communication tools for customer interaction.

What we offer

• Opportunity to work with a fast‑growing tech company shaping digital services in Iraq.
• Collaborative environment with cross‑functional teams.
• Professional development and career growth prospects.