IT Service Desk Technician

About the role

The IT Service Desk Technician provides on‑site and remote hardware and software support to internal users in Iraq. The role requires a multi‑discipline technologist who can work independently and as part of a local and corporate team, handling trouble reports via phone, email and ticketing systems.

Key responsibilities

• Receive, assess and resolve trouble reports for IT equipment and software.
• Deliver deskside support in person and via remote tools.
• Baseline, configure and deploy new equipment to users.
• Create and manage user logon and email accounts.
• Manage network services, server manager, and print queues.
• Log and track tickets using Remedy and other management tools.
• Provide telephone and face‑to‑face customer support, including initial troubleshooting and ticket routing.
• Document work performed for accurate reporting.
• Train personnel on technology solutions and act as a technical resource.

Required profile

• U.S. citizenship and valid driver’s license.
• At least three years of experience as an IT Service Desk Technician.
• CompTIA A+ certification.
• CompTIA Network+ certification.
• Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Proficiency with Microsoft Office 2010 or higher.

Required skills

• CompTIA A+
• CompTIA Network+
• Microsoft 365 Modern Desktop Administrator Associate
• Microsoft Office suite
• Windows account management tools
• Remedy ticketing system
• Server Manager
• Print Queue Management
• Remote support tools