AVP – Warehouse Operations (Baghdad)

About the role

The Assistant Vice President of Warehouse Operations will lead end‑to‑end B2C warehouse activities in Baghdad, working closely with a third‑party logistics (3PL) partner. This strategic role focuses on operational excellence, inventory accuracy, cost optimisation and delivering a superior customer experience in a high‑growth environment.

Key responsibilities

• Serve as the primary point of contact for the 3PL warehouse partner and enforce service‑level agreements across inbound, outbound, inventory and returns processes.
• Oversee all warehouse functions including receiving, put‑away, picking, packing, dispatch and returns processing, ensuring adherence to turnaround times and KPIs.
• Maintain best‑in‑class inventory accuracy through robust controls, cycle counting, stock reconciliation and loss mitigation.
• Drive effective use of the Warehouse Management System (WMS), monitor inventory synchronization, order flow accuracy and scanning compliance.
• Reduce customer complaints by ensuring correct shipments, proper packaging and alignment with brand standards.
• Identify and implement cost‑saving initiatives to improve labor productivity, space utilisation and packaging efficiency.

Required profile

• Proven experience managing large‑scale warehouse operations and leading 3PL partners.
• Track record of building scalable fulfillment processes in fast‑growing organisations.
• Strong analytical mindset with the ability to drive continuous improvement programmes.
• Excellent stakeholder management and communication skills.

Required skills

• Warehouse Management System (WMS) proficiency