Kurdish‑Speaking Call Center Agent (Baghdad)

About the role

Baly, Iraq’s leading super‑app, is seeking a Kurdish‑speaking Call Center Agent to join its Customer Experience team in Baghdad. You will be the first point of contact for customers across phone, chat and other channels, delivering fast, accurate support for our rides, food delivery and other digital services.

Key responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Provide accurate information on Baly’s products, services and promotions.
• Assist customers with account, operational and service‑related issues.
• Resolve complaints efficiently, escalating complex cases when needed.
• Follow up on open cases to ensure full resolution.
• Document interactions and maintain complete records in internal systems.
• Identify recurring issues and share insights with relevant stakeholders.
• Collaborate with Operations, Customer Experience and other teams to improve service quality.

Required profile

• Fluency in Arabic, English and native Kurdish (spoken and written).
• Previous experience in a call centre, customer support or similar role.
• Currently residing in Baghdad, Iraq.
• Strong communication and interpersonal abilities.
• Excellent problem‑solving skills and ability to work under pressure.
• Good computer literacy and familiarity with CRM systems.

Required skills

• CRM