Call Center Specialist

About the role

The Call Center Specialist will work full‑time on‑site at Neuron Medical Complex, handling inbound and outbound patient calls for appointment scheduling, confirmations and rescheduling. The role supports patient inquiries, provides accurate service information and ensures smooth communication between patients and clinical teams.

Key responsibilities

• Answer and place patient calls, schedule, confirm and reschedule appointments.
• Respond to patient inquiries and provide information about services and procedures.
• Document call details in patient systems and verify basic patient information.
• Route calls to appropriate clinical or administrative teams and follow established communication protocols.

Required profile

• Strong customer‑facing skills with experience in customer support or service, preferably in healthcare.
• Fluent in Arabic and Kurdish; good command of English is preferred.
• Professional, empathetic and patient demeanor when dealing with diverse patient populations.
• Ability to manage multiple calls and tasks efficiently with high attention to detail.

Required skills

• Familiarity with contact‑center operations, call routing and call documentation.
• Proficiency with office software and ability to learn patient management or scheduling systems.
• Experience with call management systems or similar software.