IT Help Desk Specialist

About the role

The IT Help Desk Specialist provides first‑line technical support to end users, ensuring issues are resolved quickly and within service level agreements. You will work with a variety of hardware and software platforms, delivering reliable assistance across the organization.

Key responsibilities

• Respond to tickets submitted through the ticketing system and resolve them within SLA.
• Fulfil service requests, including OS installations on Windows and macOS devices.
• Install and configure software, adapting settings to diverse hardware configurations.
• Troubleshoot application compatibility issues and resolve hardware problems (printers, photocopiers, tablets, PCs, laptops).
• Replace defective hardware components as needed.
• Support mobile operating systems and associated applications.

Required profile

• Minimum 2 years of experience in a help‑desk environment.
• Bachelor’s degree in Computer Science, Information Systems, or Computer Engineering.
• Fluency in spoken and written English.
• Professional attitude with strong customer‑service orientation.

Required skills

• Windows OS and macOS installation and configuration.
• Active Directory, DNS, DHCP administration.
• Virtual Machine management.
• ITIL‑based ticketing system usage.
• CompTIA A+ (or equivalent) certification preferred.

What we offer

• Opportunity to work with a diverse set of technologies.
• Collaborative team environment.
• Professional development and training.