Corporate Customer Services Officer

About the role

We are seeking a Corporate Customer Services Officer to support our corporate banking clients by delivering high-quality service and operational assistance. The role combines account management, payment processing and regulatory compliance to ensure a seamless experience for corporate customers.

Key responsibilities

• Manage corporate account opening, maintenance and KYC documentation.
• Act as the primary point of contact for corporate customer inquiries and service requests.
• Process and follow up on local and international payments and remittances.
• Handle operational requests such as account statements, certificates and signatory updates.
• Support the promotion of corporate banking products and services.
• Build strong client relationships and maintain high customer satisfaction.
• Ensure compliance with AML/KYC requirements, CBI regulations and internal policies.

Required profile

• Bachelor’s degree in Banking, Finance, Business Administration, Accounting, Economics or a related field.
• 2–5 years of banking experience, preferably in corporate banking, operations or customer service.

Required skills

• Proficiency in Microsoft Office.
• Experience with core banking systems.