Administrative Coordinator

About the role

We are looking for an Administrative Coordinator to support daily Service Centre operations, ensuring smooth interaction between the technical team and customers. The role involves registering job orders, handling customer enquiries, and maintaining high‑quality service standards.

Key responsibilities

• Provide high‑quality customer service, answer questions and resolve complaints.
• Register enquiries from the call centre and verify customer details in the ERP system (Microsoft Dynamics NAV).
• Coordinate job orders with the technical team to ensure timely completion.
• Assist the technical team with on‑site queries and ensure payment collection for completed jobs.
• Escalate and respond to customer enquiries promptly.
• Act as a help‑desk for Service Centre staff on HR and administrative matters.
• Prepare regular reports for upper management as required.

Required profile

• Bachelor’s degree in Business Administration, Office Management or a related field (preferred).
• Minimum 3 years of experience in a customer‑service environment.
• Strong communication and presentation abilities.
• Demonstrated customer‑focus, results‑orientation, teamwork and willingness to adopt change.

Required skills

• Proficiency with ERP systems, specifically Microsoft Dynamics NAV.