Administrative Coordinator

About the role

The Administrative Coordinator will support daily Service Centre operations, acting as the bridge between the technical team and customers. This role ensures job orders are accurately recorded, processed promptly, and that customers receive high‑quality service throughout their interaction with the centre.

Key responsibilities

• Register enquiries from the call centre and verify customer details in the ERP system (Microsoft Dynamics NAV).
• Coordinate job orders with the technical team to guarantee timely completion.
• Collect payments for job orders and report them to the Service Centre Manager or Supervisor.
• Respond to and, when necessary, escalate customer enquiries in a timely manner.
• Provide help‑desk support for Service Centre staff on HR and administrative matters.
• Prepare regular operational reports for senior management.

Required profile

• Bachelor's degree in Business Administration, Office Management or a related field (preferred).
• Minimum of 3 years experience in a customer‑service environment.
• Strong communication and presentation abilities.
• Proven ability to resolve customer issues efficiently.

Required skills

• Microsoft Dynamics NAV (ERP system)