Reservations Supervisor

About the role

We are looking for a passionate and dynamic Reservations Supervisor to ensure smooth and efficient service delivery for our guests. The role involves managing all aspects of hotel reservations, maintaining high standards of communication, and supporting the sales team with timely information.

Key responsibilities

• Check no‑show records and pending reservations.
• Monitor VIP arrivals, special requests, and follow up on required actions.
• Review reservations for the next two weeks and inform the sales team to pursue leads.
• Demonstrate complete product knowledge, understand rate structures, and apply rate management.
• Track pending or expiring visas and ensure compliance.
• Send confirmations for new reservations and follow up on those without response.
• Answer all incoming calls according to Rotana standards, input fax information, and monitor incoming emails.
• Organize transportation with the hotel driver and follow up on related details.

Required profile

• Degree in hospitality or a related field.
• Previous experience in hotel reservations.
• Computer literate with excellent written and oral English communication skills; additional languages are a plus.
• Customer‑driven, proactive, and highly motivated.
• Outgoing, charismatic, and approachable personality.
• Professional demeanor with the ability to influence at all operational levels.
• Structured, goal‑oriented work philosophy and strong teamwork orientation.

Required skills

• Computer literacy