Turnaround Coordinator

About the role

The Turnaround Coordinator acts as the main point of contact at the aircraft for all stakeholders involved in the airport/aircraft turnaround operation, ensuring a consistently high standard of service for the airline customer. The role covers weight and balance procedures, movement messages, scheduling and coordination with crew, engineers, catering, cargo, ramp and passenger services, and works closely with the dnata Duty Manager.

Key responsibilities

• Complete system and manual weight and balance procedures for all departing aircraft and all movement messages required by customer airlines.
• Encourage staff to work towards on-time departure, monitor operational resources and service providers, and ensure operating procedures and safe working practices are followed.
• Record engagement times and other milestone timings to determine accurate delay coding and reasons.
• Interact with flight and cabin crew, engineers, caterers, cargo, ramp and passenger services staff to highlight potential problems, adjust the turnaround schedule to protect the departure time, and maintain contact with the dnata Duty Manager.
• Carry out and control aircraft weight and balance, provide the captain with information such as EZFW and load sheets, and incorporate LMC transactions after FF into signals before PD status.
• Supervise loading and off-loading in line with loading instructions, authorising any loading deviation with the Duty Officer before aircraft release.
• Complete pre- and post-flight activities, input data for GCHN charging or KPI reporting, and conduct regular safety briefings at the start of each shift.
• Report hazards, injuries, ill-health or near misses, follow health and safety policies, and keep up recurrent training.

Required profile

• Minimum 5 years of ground handling experience at an international airport, including aircraft loading, baggage handling, load control and documentation, and passenger handling.
• Previous aviation experience preferred; good understanding of spoken and written English.
• Driving licence.
• Level 5 English test with a passing grade of 60%.
• Ability to manage conflict, work under pressure and within time constraints, manage a team and work in a multi-cultural team.