Service Advisor – Day Shift

About the role

The Service Advisor will be the primary point of contact for customers bringing their vehicles to our service department. Working on a day shift, you will guide clients through service options, coordinate repairs, and ensure a smooth, satisfying experience.

Key responsibilities

• Greet customers, assess their service needs, and recommend appropriate solutions.
• Schedule appointments and liaise with technicians to guarantee timely completion of work.
• Provide regular updates on vehicle status and communicate any additional repairs.
• Prepare accurate service estimates and explain pricing clearly.
• Assist customers with warranty claims and ensure proper documentation.
• Resolve customer concerns and complaints promptly.
• Maintain detailed records of interactions, transactions, and service history.
• Support junior advisors through training and mentorship.
• Collaborate with the service team to identify process improvements.

Required profile

• Bachelor’s degree or diploma in Automotive Engineering, Mechanical Engineering, Mechatronics, Business Administration, or a related field.
• 2–3 years of experience as a Service Advisor or in automotive after‑sales/customer service.
• Strong knowledge of vehicle maintenance, repair processes, and basic automotive systems.
• Excellent communication skills in English and the ability to build customer relationships.
• Valid driving licence preferred.

Required skills

• MS Office
• DMS/ERP systems
• Autoline automotive software