Restaurant Captain - Fine Dining

About the role

A professional, customer-focused Restaurant Captain is sought to join a team in Baghdad, Iraq. The role ensures exceptional dining experiences for guests while leading and supporting the service staff.

Key responsibilities

• Oversee and coordinate all aspects of dining room operations
• Lead, train and motivate the service team to maintain high customer service standards
• Greet and seat guests and manage reservations, special requests and complaints
• Collaborate with kitchen staff for timely and accurate food service
• Hold pre-shift briefings and assign duties
• Maintain cleanliness and presentation of the dining area
• Assist in menu planning and wine list development
• Ensure compliance with food safety regulations and restaurant policies
• Handle cash and credit transactions accurately
• Prepare reports on sales, customer feedback and staff performance

Required profile

• 3-5 years of experience in fine dining or upscale restaurants
• Previous experience as a captain or in a similar leadership role
• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Ability to handle high-pressure situations and solve problems efficiently

Required skills

• Proficiency in restaurant management software
• In-depth knowledge of food and beverage service standards