Operations Supervisor

About the role

We are seeking a motivated Operations Supervisor to lead daily activities at Fantasy Land, the entertainment centre located in Iraq Mall, Baghdad. The role combines hands‑on supervision with strategic oversight to ensure smooth operations and an outstanding customer experience.

Key responsibilities

• Supervise and coordinate all daily operations of the entertainment centre.
• Lead, motivate and manage a large operational team, monitoring attendance, productivity and compliance.
• Maintain high customer‑service standards and resolve guest concerns promptly.
• Prepare daily, weekly and monthly operational reports and analyse KPIs.
• Collaborate with HR and other departments for staffing, scheduling and operational needs.
• Ensure health, safety and operational standards are consistently met.
• Conduct floor inspections, provide coaching and address operational challenges.

Required profile

• Bachelor’s degree in Business Administration, Management or a related field.
• Minimum 4 years of supervisory experience in retail, restaurant or hospitality environments.
• Proven ability to manage large teams in a fast‑paced setting.
• Strong leadership, problem‑solving and decision‑making capabilities.
• Excellent command of spoken and written English.
• Flexibility to work varied hours and perform under pressure.

Required skills

• Microsoft Excel
• Microsoft Outlook
• Microsoft Office suite

What we offer

• Competitive salary of IQD 1,500,000
• Dynamic work environment within a leading entertainment venue
• Opportunities for professional growth and development