Operations Manager - Service Workshops

About the role

Sulzer is looking for an experienced Operations Manager to lead its service operations in Basra, ensuring the safe, efficient and profitable execution of all workshop and field service activities. The role covers all operational activities across the service center and workshops, with projects delivered safely, on time and within budget.

Key responsibilities

• Lead and promote a culture of safety, quality and operational excellence across all activities.
• Manage workshop and field service operations to deliver customer projects successfully.
• Oversee planning, scheduling and resource allocation to maximise efficiency and utilisation.
• Drive continuous improvement to boost productivity, quality and profitability.
• Manage operational budgets, cost control and financial performance.
• Ensure compliance with company policies, customer requirements and local safety and quality standards.
• Collaborate with commercial, engineering and service teams to deliver customer outcomes.
• Develop, mentor and lead a high-performing team.
• Manage multiple workshops and service activities across the business unit.

Required profile

• Significant experience as an Operations Manager, Service Manager, Workshop Manager or similar in an industrial service environment.
• Proven experience managing operations, service delivery, workshops or aftermarket activities.
• Demonstrated experience managing budgets, resources and operational performance.
• Experience leading and developing multicultural teams.
• Sound understanding of health, safety, quality and operational best practices.
• Strong communication, stakeholder management, problem-solving and decision-making skills.
• Experience in the Middle East is an advantage.

Required skills

• Knowledge of rotating equipment, pump services, compressors, turbines or related industries is highly preferred.
• Budget and resource management.

What we offer

• Compensation as per local guidelines.