Guest Service Expert (Receptionist)

About the role

A professional, customer-focused and organized Guest Service Expert (Receptionist) is sought to join the team in Baghdad, Iraq. The role is the first point of contact for clients and visitors, delivering a welcoming and professional experience while providing administrative and operational support to the business.

Key responsibilities

• Welcome clients and visitors professionally and ensure a positive customer experience.
• Manage the reception area and keep the office environment professional.
• Assign walk-in leads to consultants according to company procedures.
• Handle incoming calls, inquiries and client communications, directing them to the right departments.
• Schedule appointments and coordinate client meetings.
• Manage inbound and outbound shipments, courier services and document deliveries.
• Assist clients with basic information on company services and processes.
• Maintain accurate records of visitors, inquiries and client interactions.
• Support consultants and operational teams with administrative and coordination tasks.
• Ensure proper filing, organization and handling of client documents.
• Monitor office supplies and coordinate replenishment.
• Assist with general office administration, special projects and operational tasks as assigned.

Required profile

• Diploma or Bachelor's degree in Business Administration, Hospitality, Customer Service or a related field.
• 1-3 years of experience in Reception, Customer Service, Front Desk or Administrative Support roles.
• Excellent communication and customer service skills.
• Strong organizational, multitasking and time-management abilities; able to work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent spoken and written English and Arabic.
• Experience with CRM systems or service-oriented environments is an advantage.
• Demonstrated discretion and confidentiality with sensitive information.