Front Desk Agent

About the role

Accor is looking for a friendly and professional Front Desk Agent to join its Baghdad team. You will be the first point of contact for guests, responsible for delivering a warm welcome and ensuring smooth daily operations.

Key responsibilities

• Warmly greet and efficiently check‑in guests, creating a positive first impression of the property.
• Respond promptly and courteously to guest inquiries and requests.
• Handle account settlements accurately and professionally.
• Personalize guest experiences and exceed expectations through proactive service.
• Promote hotel facilities and services, identifying up‑selling opportunities.
• Maintain an organized and tidy reception area with all necessary materials.
• Collaborate with other departments to resolve guest concerns and ensure seamless service delivery.
• Stay informed about local events, attractions, and cultural customs to assist guests.
• Manage reservations, answer phone calls, and process guest correspondence efficiently.
• Ensure compliance with company policies while delivering high‑level customer service.

Required profile

• Proven experience as a Receptionist or Front Desk Agent in the hospitality industry.
• Strong customer‑service orientation with a friendly, professional demeanor.
• Excellent verbal and written communication skills.
• Ability to multitask and remain calm under pressure.
• Strong problem‑solving skills and attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Required skills

• Proficiency with hotel management software and general computer systems.