Customer Service Representative – Basra Branch
Bank al Etihad · Bassorah
Job description
About the role
Join a leading bank in Basra as a Customer Service Representative, delivering high‑quality banking services to individual customers. You will be the first point of contact, handling inquiries, processing transactions and supporting customers to enhance their banking experience.
Key responsibilities
- Welcome customers and provide support within the branch.
- Respond to inquiries and give accurate information on banking products and services.
- Execute daily banking transactions such as account opening, data updates, and card issuance.
- Follow up on customer requests to ensure timely completion.
- Assist in promoting and selling banking products to individual customers.
- Handle complaints, provide solutions or refer to appropriate departments.
- Comply with policies, procedures and regulatory requirements.
- Prepare periodic reports on service levels and customer satisfaction.
Required profile
- Bachelor's degree in Accounting, Finance, Business Administration or a related field.
- 1‑3 years of relevant experience in the banking sector or a similar role.
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Published 1 hour ago
Expires 1 month from now
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Bank al Etihad
Bassorah