Customer Service Officer – Baghdad
Bank of Jordan · Bagdad
Job description
About the role
Provide high-quality banking services to individual and corporate customers, respond to inquiries, and follow up on requests and transactions while ensuring compliance with bank policies and Central Bank regulations.
Key responsibilities
- Welcome customers and provide information on bank products and services.
- Process account opening requests and update customer information per approved procedures.
- Assist with banking cards, transfers, digital banking services, and other products.
- Handle inquiries and complaints, coordinating with relevant departments for prompt resolution.
- Verify documentation and customer data in line with KYC and AML requirements.
Required profile
- Bachelor's degree in Business Administration, Accounting, Finance, or related field.
- Previous customer service experience, preferably in banking.
- Excellent communication skills with individual and corporate clients.
- Fluency in Arabic; English proficiency is an advantage.
- Eligibility: Iraqi nationals only.
Required skills
- Proficiency in using computers and banking systems.
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Published 1 day ago
Expires 1 month from now
11 views · 0 interested
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Bank of Jordan
Bagdad