Client Support Specialist - Elite

About the role

The Client Support Specialist – Elite provides premium service to high‑value customers of QiCard’s elite card program. You will handle complex inquiries, resolve issues quickly, and help maintain strong customer loyalty.

Key responsibilities

• Manage and respond to VIP calls, chats, and emails promptly and professionally.
• Enter and update customer data accurately in the CRM system.
• Address and resolve complaints, ensuring high satisfaction.
• Conduct follow‑up communications to confirm issue resolution.
• Collaborate with other departments to solve complex problems.
• Maintain strict confidentiality of all customer interactions and data.
• Stay informed on company products, services, and policies.
• Achieve personal and team performance targets, including response times and satisfaction metrics.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• 1–2 years of customer service experience, preferably in financial services or e‑payment industry.
• Experience with high‑value or VIP customers is a plus.

Required skills

• Microsoft Excel
• Microsoft Office Suite
• CRM software
• Accounting software