Assistant to Deputy General Manager – Service Department

About the role

The Assistant to the Deputy General Manager (DGM) supports the DGM in overseeing the service department of a Toyota dealership. This role ensures smooth administrative operations, accurate data handling, and effective coordination across departments to maintain high service standards.

Key responsibilities

• Assist the DGM with scheduling meetings, preparing service contract files, and maintaining employee training records.
• Coordinate with service managers to draft, revise, and update service contracts in line with company policies.
• Prepare and analyse data related to service and body shop performance.
• Write minutes of important meetings and maintain the Aftersales Dashboard.
• Compile and share the SAS Aftersales Business Plan with relevant departments as directed.
• Support performance metric analysis, identify improvement areas, and help implement efficiency strategies.
• Prepare reports and presentations for management on service activities, trends, and recommendations.
• Foster collaboration with sales, finance, CRM, and administration teams.
• Communicate urgent service needs when the DGM is unavailable and stay updated on industry trends and Toyota service protocols.

Required profile

• Bachelor’s degree or diploma in Administration or a related field.
• 5‑7 years of office administration and personal assistant experience.
• Advanced proficiency in English, Arabic, and Kurdish.
• Strong communication, planning, and calendar management abilities.

Required skills

• Microsoft Office suite (Word, Excel, PowerPoint, Outlook).