Service Advisor - Automotive

About the role

Ayass Automotive, an authorized dealer for Chevrolet, GMC and Cadillac in Iraq, is hiring a full-time, on-site Service Advisor in Baghdad. The role delivers a professional customer experience and works closely with the workshop team.

Key responsibilities

• Welcome customers, understand their concerns and accurately document vehicle service requirements.
• Prepare service job cards and explain technical findings, repair estimates and recommended work clearly.
• Obtain customer approvals and coordinate with technicians so service work keeps moving forward.
• Give timely updates and follow up with customers through vehicle handover.
• Address inquiries and escalated concerns promptly.
• Recommend relevant products and services based on customer needs.
• Maintain accurate customer and service records in the CRM system.

Required profile

• Experience in an automotive service, dealership or workshop customer-facing role is preferred.
• Bachelor's degree in Mechanical Engineering or a related field is preferred.

Required skills

• Familiarity with CRM systems and digital communication tools.
• Strong communication, customer service and organizational skills.
• Ability to discuss automotive technical issues clearly and confidently.