Account Manager – Complex Sales

About the role

The Account Manager – Complex Sales will be responsible for managing and expanding enterprise‑level client relationships across a portfolio of fintech and electronic payment solutions. You will drive revenue growth by selling Qi services, payment gateways, and non‑payment fintech products while ensuring high client satisfaction.

Key responsibilities

• Manage enterprise and complex client accounts, acting as the primary point of contact.
• Sell and grow Qi services such as payroll, card programs, and institutional solutions.
• Promote electronic payment solutions including POS, gateways, and digital wallets.
• Identify and pursue upsell and cross‑sell opportunities for non‑payment fintech services (SaaS platforms, loyalty, analytics).
• Prepare proposals, pricing structures, and contracts tailored to client needs.
• Maintain accurate CRM pipeline data and generate regular sales reports.
• Coordinate client onboarding and resolve escalations to ensure smooth implementation.
• Track and achieve KPIs related to revenue, transaction volume, user activation, product adoption, and client retention.

Required profile

• Minimum 3 years of experience in B2B sales, account management, fintech, or payments.
• Proven track record with enterprise or large‑scale clients.
• Strong negotiation and communication abilities.
• Bachelor’s degree preferred.

Required skills

• CRM systems