Technician Officer

About the role

The Technician Officer is responsible for checking warranty status, repair history, and condition of mobile phones, assembling, installing, testing and retaining defective devices to meet daily objectives and KPIs.

Key responsibilities

• Check warranty status, repair history, phone conditions and attachments.
• Assemble, install, test and retain defective mobile phones daily.
• Follow Samsung troubleshooting methods via GSPN.
• Perform preventive maintenance and quality checks before handing phones to QC.
• Update Cosmos System with case notes and follow up until closure.
• Request parts from storekeeper and fill defected parts form.
• Stay updated with Samsung service manuals and bulletins.
• Perform other duties as assigned by supervisor.

Required profile

• Diploma in Electronic Maintenance or related field.
• 1-3 years of handset maintenance experience.
• Good English reading and writing skills.

Required skills

• Automated system usage
• Disassembly and assembly of devices
• Equipment operation
• Product knowledge of mobile phones
• Adherence to processes and procedures
• Safety awareness
• Software repair
• Soldering
• Troubleshooting