Service Advisor

About the role

The Service Advisor acts as the primary liaison between customers and the service workshop, handling service requests, documenting vehicle concerns, and coordinating repairs to ensure timely, high‑quality service.

Key responsibilities

• Receive customers, record vehicle issues and service requirements, and open job cards.
• Conduct initial inspections, explain recommended repairs, costs, and timelines.
• Coordinate with workshop controllers, technicians, parts, and quality control to execute jobs.
• Monitor repair progress, provide updates, obtain approvals for additional work, and ensure parts availability.
• Verify completed work, arrange final inspection, deliver vehicles, and present final invoices.
• Maintain accurate service records in the Autoline system and ensure compliance with manufacturer standards.
• Handle complaints, escalate complex issues, and follow up with customers post‑service.

Required profile

• Bachelor's degree in any related field.
• 1–3 years of experience in automotive service or customer‑facing roles.
• Fluent in Arabic and English.

Required skills

• Good automotive knowledge and experience.
• Proficiency with the Autoline dealership system.