Service Advisor – Automotive Customer Service

About the role

The Service Advisor will work on‑site in Erbil, providing top‑level support to customers who bring their vehicles in for maintenance and repairs. This full‑time position focuses on managing client inquiries, scheduling appointments, and ensuring clear communication between customers and the service team.

Key responsibilities

• Greet customers, capture service requests, and answer inquiries promptly.
• Schedule service appointments and coordinate with technicians to optimize workflow.
• Prepare accurate service estimates and maintain detailed service records.
• Communicate service status and recommendations to customers in a professional manner.
• Follow up to ensure customer satisfaction throughout the service process.

Required profile

• Strong customer service, communication, and interpersonal abilities.
• Experience in scheduling, coordination, and handling client inquiries.
• Knowledge of automotive service processes and basic vehicle maintenance concepts.
• Attention to detail for accurate estimates and record‑keeping.
• Ability to work independently in a fast‑paced, on‑site environment.
• Prior experience in a similar automotive role is a plus.
• Bachelor’s degree in Automotive Engineering, Business Administration, or a related field is preferred.

Required skills