Quality Specialist

About the role

The Quality Specialist will oversee quality assurance processes, compliance monitoring, and documentation control across operational and support functions. This role ensures adherence to company standards, supports continuous improvement initiatives, and contributes to quality governance within telecom and administrative environments.

Key responsibilities

• Support implementation and maintenance of Quality Management Systems (QMS) and related procedures.
• Monitor document control, revisions, and maintenance of quality records.
• Conduct quality inspections, audits, and compliance reviews for telecom sites and operational activities.
• Plan and participate in internal audits, ensuring timely closure of findings and corrective actions.
• Prepare and maintain quality reports, certifications, and compliance documentation.
• Identify non‑conformances, perform root‑cause analysis, and recommend corrective and preventive actions (CAPA).
• Develop and track quality KPIs, creating dashboards and performance reports.
• Support risk assessments, process mapping, and workflow improvement projects.
• Assist in maintaining company policies, procedures, forms, and records with proper version control.
• Participate in client quality meetings and support HR/administrative process audits as needed.

Required profile

• Bachelor’s degree in Quality Management, Business Administration, Telecommunications, or a related field.
• 3–5 years of experience in quality assurance, compliance, or related functions.

Required skills