Operations & Customer Support Coordinator

About the role

IQ Machinery is looking for an organized Operations & Customer Support Coordinator to work on‑site in Erbil. You will be the daily point of contact for platform users, ensuring listings are accurate, client requests are processed promptly, and customers receive professional assistance.

Key responsibilities

• Manage and monitor the platform dashboard.
• Review submitted items/listings and approve client requests.
• Handle customer calls and respond to inquiries professionally.
• Maintain records, data, and reports using Excel and Word.
• Use AI tools to create logos, images, and visual content.
• Support the team with general operational and administrative tasks.

Required profile

• Previous experience in operations, administration, or customer support.
• Fluent and professional in Kurdish and Arabic; English is a plus.
• Strong communication and organizational abilities.
• Reliable personal transportation to the Erbil office.

Required skills

• Microsoft Excel
• Microsoft Word
• AI tools for graphic creation

What we offer

• Full‑time, on‑site position (8:00 AM – 4:00 PM).
• Negotiable salary based on experience.
• Opportunity to work in Iraq’s leading digital marketplace for heavy machinery.