Operations & Customer Relations Officer

About the role

We are looking for an Operations & Customer Relations Officer to oversee client accounts and ensure seamless cross‑border logistics. The role bridges operational execution with customer service, guaranteeing that shipments are delivered on time while maintaining high client satisfaction.

Key responsibilities

• Manage day‑to‑day client operations and account activities.
• Coordinate with logistics teams to schedule and monitor timely deliveries.
• Address and resolve customer inquiries and issues promptly and professionally.
• Ensure all activities comply with relevant trade and customs regulations.
• Prepare and present regular reports on operational performance and key metrics.

Required profile

• Proven background in logistics operations or customer service.
• Strong organizational and communication abilities.
• Experience handling cross‑functional coordination.
• Detail‑oriented with solid problem‑solving skills.

Required skills