MRC Coordinator (M3) - Migration Resource Centres

About the role

The MRC Coordinator works under the supervision of the Project Manager and the Head of Office, supporting the technical, administrative, coordination and management functions of a Migrant Resource Centre (MRC) in Erbil or Sulaymaniyah. The MRCs act as one-stop shops for potential, outgoing and returning migrants, helping them make informed and safe migration decisions. The role is part of two projects funded by the Norwegian Directorate of Immigration and the Swedish International Development Cooperation Agency.

Key responsibilities

• Implement the MRC work plan and monitor the work of Senior Counsellors and Counsellors, providing feedback to the project team
• Maintain and update the MRC database and oversee data protection and GDPR compliance
• Support stakeholder partnerships with government, universities, NGOs, media and community leaders, and identify partnership opportunities
• Provide customer service to MRC clients via hotline, email, live chat and social media, and follow up referrals to service providers
• Help implement pre-departure and post-arrival orientation, training and community events, and develop information materials
• Prepare progress reports, work plans, budgets, meeting minutes and expenditure plans, and assist with procurement

Required profile

• Master's degree, or bachelor's degree plus two years of relevant experience
• Minimum of 6 years of position-specific experience
• Experience in coordination, management and office administration, and with local authorities and businesses
• Experience in migration work in the country; international organisation experience is an asset
• Proficiency in English, Sorani and Kurdish

Required skills

• Proficiency in standard IT tools
• Organizational, planning and analytical skills, with the ability to work independently
• Strong client orientation and understanding of community engagement and social work