Kurdish‑Speaking Community Engagement Agent

About the role

Baly is looking for a Kurdish‑speaking Community Engagement Agent to strengthen its relationship with users across social media platforms. The role involves managing public interactions, responding to comments, and maintaining a positive brand presence online. You will collaborate closely with Marketing, Customer Experience, and Social Media teams to ensure communications align with Baly’s voice.

Key responsibilities

• Monitor and respond to comments on Baly’s social media channels.
• Engage with users in a professional, friendly, and brand‑aligned manner.
• Foster positive interactions and encourage meaningful community participation.
• Support marketing campaigns by driving audience engagement.
• Identify and escalate sensitive comments or reputation risks to relevant stakeholders.
• Track audience sentiment, emerging concerns, and trends.
• Share community feedback and insights with the Marketing team.
• Collaborate with Social Media Support Agents to ensure a consistent customer experience.

Required profile

• 1–3 years of experience in community management, social media management, customer service, or a related role.
• Native or near‑native fluency in Sorani Kurdish.
• Good communication skills in Arabic.
• Strong written communication abilities.

Required skills

• Familiarity with major social media platforms and online community management practices.