Front Office Supervisor

About the role

The Front Office Supervisor oversees daily front desk operations, ensuring exceptional guest service and operational efficiency in line with Divan standards. This role supports the Front Office Manager and leads a team of front office staff.

Key responsibilities

• Supervise and coordinate front office activities during assigned shifts, ensuring smooth check‑in/check‑out processes.
• Handle guest inquiries, requests, complaints and VIP arrangements, escalating complex issues when necessary.
• Monitor room allocation, arrivals, departures, and coordinate with housekeeping, concierge, reservations and other departments.
• Maintain accurate guest accounts, billing, cash transactions and front office records.
• Conduct regular front office inspections, manage supplies, and ensure equipment and systems are properly maintained.
• Assist in training, coaching and developing front office colleagues.

Required profile

• Diploma or professional certification in Hospitality Management, Hotel Management, Tourism or related field.
• Minimum 2–3 years of front office experience in a five‑star or luxury hotel, including supervisory responsibilities.
• Strong leadership, communication and interpersonal skills.
• Ability to work under pressure, prioritize tasks and make decisions during busy periods.
• Professional appearance, reliability and a customer‑focused attitude.

Required skills

• Proficiency with Front Office/PMS systems.
• Good knowledge of Microsoft Office.