Front Desk Agent

About the role

We are looking for a professional and friendly Front Desk Agent to be the first point of contact for our hotel in Baghdad. You will create a welcoming atmosphere for guests, clients, and colleagues while ensuring smooth daily operations.

Key responsibilities

• Greet and welcome visitors with warmth and professionalism.
• Answer, screen, and manage incoming phone calls, emails, and other communications.
• Schedule appointments and maintain calendars for executives and meeting rooms.
• Perform administrative tasks such as data entry, filing, document preparation, and record management.
• Coordinate with various departments to facilitate smooth office operations and information flow.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain a clean, organized, and welcoming reception area.
• Monitor visitor access and ensure security protocols are followed.
• Assist with basic office maintenance, supply inventory management, and restocking.
• Support other administrative staff and resolve basic inquiries with empathy.

Required profile

• Excellent verbal and written communication skills in Arabic and English.
• Strong multitasking and time‑management abilities.
• Customer‑service orientation with a friendly, professional demeanor.
• Excellent organizational skills and attention to detail.
• Professional appearance and strong phone etiquette.
• Basic problem‑solving abilities and resilience in challenging situations.
• Adaptability and willingness to learn new skills and technologies.
• Knowledge of office management systems and visitor‑management protocols.
• Previous experience as a front‑desk agent, receptionist, or in a customer‑facing role is preferred.

Required skills