Front Desk Agent

About the role

We are seeking a dynamic and self‑motivated Front Desk Agent to deliver professional, customer‑focused service to our guests. You will be the first point of contact, ensuring each stay is memorable from arrival through departure.

Key responsibilities

• Provide prompt, courteous, and efficient service to achieve high guest satisfaction.
• Greet guests by name, escort them to their rooms, and create a welcoming atmosphere.
• Conduct in‑room and hotel familiarisation, assisting with activity enquiries and requests.
• Maintain up‑to‑date knowledge of hotel information, local services, promotions, events, and attractions.
• Monitor daily rate levels and occupancy to support revenue goals.
• Administer Front Desk cashiering standards and adhere to all policies and procedures.
• Process guest accounts from check‑in to check‑out, accurately posting incidental charges using computerized Front Office systems.
• Protect guest privacy by safeguarding personal details.
• Demonstrate thorough understanding of hotel policies, procedures, service standards, and facilities.

Required profile

• Degree in hospitality (preferred) with prior Front Office experience in a hotel.
• Excellent written and verbal English skills; additional language knowledge is a plus.
• Strong interpersonal and problem‑solving abilities.
• Computer literate; experience with the Opera system is advantageous.

Required skills

• Opera (hotel management system)