Front Desk Agent – Guest Services

About the role

We are seeking a dynamic and self‑motivated Front Desk Agent to deliver professional, customer‑focused service to our guests. You will be the first point of contact, ensuring each stay becomes a memorable experience from arrival through departure.

Key responsibilities

• Provide prompt, courteous, and efficient service to achieve high customer satisfaction.
• Greet guests by name, escort them to their rooms, and conduct hotel familiarisation.
• Assist guests with enquiries about hotel activities, local services, promotions, and attractions.
• Maintain up‑to‑date knowledge of rates, occupancy levels, and hotel policies.
• Accurately process check‑in/check‑out, incidental charges, and cashiering using the Front Office system.
• Protect guest privacy and ensure confidentiality of all personal information.

Required profile

• Degree in hospitality or related field.
• Previous experience in a hotel Front Office department.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving, and teamwork abilities.

Required skills

• Computer literacy.
• Experience with Opera hotel management software (preferred).