Engineer - Managed Services (Security Systems)

About the role

This role covers the operation, maintenance, testing and handover of security systems to clients, and ensures that infrastructure needs such as networking, CCTV, ACS, IDS and power are ready for smooth on-site operation. It involves daily fault handling, liaison with stakeholders, and overseeing technicians on site.

Key responsibilities

• Daily monitoring of fault logs, immediate fault identification and root cause analysis and reporting
• Liaise with clients, IT, FM, AP, site resources and other stakeholders to ensure faults are fixed
• Identify recurring issues, recommend remedial actions and ensure they are done during PPMs and callouts
• Complete records of faults, PPMs and callouts, and keep systems connected to the Control Room / Security Office
• Maintain system SUPs, applying firmware and security patches and keeping configurations uniform across the portfolio
• Manage end-user passwords and security protocols, advise clients on firmware upgrade enhancements and give refresher training when requested
• Maintain and administer security systems networks and computing environments, implement network security measures and operate master consoles
• Monitor system performance, maintain logs and maintenance records, and coordinate technician work on site
• Create test reports on cabling, terminations, power management and shop drawings, and complete service reports for current, additional and variation work
• Oversee emergency breakdown rectification

Required profile

• Bachelor's degree in Electrical & Electronics, Electronics and Telecommunications or a general IT degree with a physics background
• 3 years of experience on security systems projects, either total or turn-around projects
• Very good communication and English, good computer and project management skills, and good people management skills

Required skills

• Cisco CCNA, CCNP, BCNE
• CCTV (Milestone, Genetec, Axis etc.) and ACS (Lenel, Kerisis, Paxton etc.)
• Biometrics, barriers, bollards, road blockers, spike bumps, ANPR and video analytics