Community Development and Service Delivery Department Manager

About the role

SEED, a women-led local NGO in the Kurdistan Region of Iraq focused on social protection, human development, gender equality, child protection and mental health, is re-advertising the Community Development and Service Delivery Department Manager. The role leads a department that delivers protection, mental health and psychosocial support (MHPSS) services to individuals and families, and coordinates community-based group interventions. It is a full-time, 12-month employment contract based in Erbil with regular travel to other areas of Kurdistan, reporting directly to the President.

Key responsibilities

• Manage the department's strategy, planning, SOPs, safeguarding protocols and risk management, and lead a multidisciplinary team with mentorship and performance management.
• Supervise service delivery and community development managers, coordinators and technical advisors, and ensure clear roles and reporting lines.
• Oversee community-based group interventions and the delivery of case management, legal, MHPSS, GBV and human trafficking prevention and response services.
• Oversee the operation of SEED's service delivery centers and shelter for trafficking survivors.
• Develop technical resources such as group curricula, training manuals and facilitator guides, and coordinate with the MEAL unit on monitoring, evaluation, accountability and reporting.
• Represent the organization in coordination forums, donor meetings and partnerships, and build relationships with government agencies, UN bodies and NGOs.

Required profile

• Master's degree in Psychology, Social Work, Gender Studies, International Development, Public Health or a related field.
• Minimum 8-10 years of experience managing teams and building staff capacity.
• Minimum 8-10 years in protection and MHPSS service delivery, psychosocial support groups, community development, GBV prevention and social behavioral change in humanitarian or development settings.
• Strong technical knowledge of gender equality, women and girls empowerment, GBV prevention and social norm change.
• Experience in development and humanitarian settings is a must; experience in the Middle East, Iraq or Kurdistan is a plus.
• Excellent English required; Kurdish and/or Arabic is a plus.

Required skills

• Program design, implementation, MEAL and reporting.
• Resource management and program planning.
• Good computer skills, including Google Drive.

Compensation is competitive and commensurate with skills and experience; the expatriate package includes local transportation allowance, medical insurance and life insurance. Applications are submitted by cover letter and resume, reviewed on a rolling basis until the position is filled.