Call Center Agent - Kurdish Language

About the role

We are looking for a proactive Call Center Agent fluent in Kurdish to join our customer care team. The role combines technical knowledge with strong communication skills to support users of our digital payment solutions.

Key responsibilities

• Respond to customer inquiries via phone and chat, providing timely and professional assistance.
• Troubleshoot and resolve technical issues related to our FinTech products and services.
• Assist customers with account-related questions and escalate complex problems to the appropriate team.
• Maintain up‑to‑date product knowledge and guide customers through onboarding and platform usage.
• Log all interactions in the CRM system and coordinate with internal teams to ensure swift issue resolution.
• Meet performance metrics such as response time, resolution time, and customer satisfaction scores while adhering to compliance standards.
• Provide feedback for continuous improvement of support workflows.

Required profile

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field.
• Fluent in English, Arabic, and Kurdish (written and verbal).
• Customer‑centric mindset with a passion for helping others.
• Quick learner who adapts to new technologies and tools.
• Team player thriving in a fast‑paced environment.
• Strong analytical and problem‑solving abilities.

Required skills

• Proficiency with CRM tools and support software.
• Basic troubleshooting methods for software and mobile applications.
• Familiarity with software troubleshooting and basic networking concepts.