Branch Manager - Karbala Branch, Iraq

About the role

The bank is looking for a Branch Manager for its Karbala branch in Iraq. The manager leads and oversees all branch activities, including operations, sales and customer service, while ensuring compliance with banking policies, procedures and regulatory requirements.

Key responsibilities

• Lead and oversee branch operations, sales and customer service, and develop strategies to meet financial and operational targets
• Monitor performance indicators, manage staff schedules, training and performance evaluations, and prepare periodic performance reports
• Ensure accuracy in cash management, transaction processing and record-keeping
• Promote cross-selling of banking products and services, attract new customers and deposits, and follow up on customer visits and potential business opportunities
• Handle customer complaints and resolve operational issues efficiently
• Coordinate with the Country Manager and other departments to implement business initiatives
• Apply internal controls to safeguard the bank's assets and mitigate risks
• Ensure compliance with KYC and AML requirements and escalate relevant cases to the appropriate authorities

Required profile

• Bachelor's degree in Economics, Law, Public Administration, Financial Management, Business Administration, Accounting, Finance and Banking Sciences, Statistics, Banking Management, Investment and Resource Management, Financial and Accounting Control or a related field
• At least 8 years of relevant experience in banking or finance
• Professional certification in Banking Management (CBM) is preferred; specialized training in leadership, risk management and compliance is an added advantage

Required skills

• Strong knowledge of branch operations and retail banking services
• Proficiency in financial analysis and business development
• Knowledge of regulatory compliance and audit requirements
• Core banking systems and digital platforms
• Leadership, communication, negotiation and decision-making skills