Account Manager – Client Services

About the role

JAZRI is seeking a full‑time Account Manager to join its Erbil office. You will be the primary liaison for a portfolio of clients, ensuring they receive high‑quality automation and digital‑marketing solutions while achieving measurable results.

Key responsibilities

• Understand client objectives and translate them into actionable project plans.
• Coordinate internal technical, marketing and analytics teams to deliver solutions on time and within scope.
• Monitor performance against agreed KPIs, prepare regular reports and present insights to clients.
• Identify growth opportunities, support contract renewals and drive account expansion.
• Proactively resolve issues and contribute to continuous improvement of service processes.

Required profile

• Proven experience in account management or client services, preferably in technology or digital‑marketing environments.
• Strong ability to communicate technical concepts in clear, client‑friendly language.
• Excellent relationship‑building, stakeholder management and conflict‑resolution skills.
• Organised, able to juggle multiple accounts, priorities and deadlines.
• Fluent English; knowledge of Kurdish or Arabic is a plus.

Required skills

• Proficiency with CRM tools.
• Experience using project‑management software.
• Competence in standard office applications such as spreadsheets and presentation software.
• Analytical mindset for data interpretation and reporting.